Welcome to Roden Boydell
Our aim at Roden Boydell, is to help you move home successfully by excelling in presentation, communication and customer service.
We have produced this welcome pack to explain exactly what Roden Boydell will do to help you move home and to show you the level of service you can expect from an independent firm of estate agents. Our service will include;
Roden Boydell Web Site
The Internet is the first choice for buyers searching for a new home and it is therefore essential that your home is expertly marketed on this powerful medium. Buyers can visit our stylish web site and view the full details of your home, watch an innovative slide show and request a viewing on line.
Rightmove.co.uk
Your home will also be advertised on rightmove.co.uk, which is the UK’s number 1 property web site. This facility ensures your property is marketed to the widest possible audience and attracts out of town buyers who are looking to move into the area.
Newspaper Advertising
Your property will be advertised regularly in the Dudley edition of the Express and Star and Chronicle newspapers.
Quality Sales Brochures
We will prepare professionally produced sales brochures of your home, to ensure that it stands out from the crowd. Our sales brochures are printed by Ravensworth Digital and we have enclosed a sample brochure to show you how your home will be presented.
Mailing List
Your property will be matched to suitable buyers on our computer-generated mailing list within 24 hours of your property coming on to the market.
Property Bulletin
Potential buyers will also receive an e mail bulletin every week, which will include details and photographs of your property. This means that your property is matched every week until a sale is agreed.
Prime Location
Our contemporary styled offices have been designed to create a welcoming environment and comfortable seating areas have been provided to encourage buyers to browse at their leisure. All of our properties are prominently displayed and our eye catching window display ensures your property receives maximum impact.
Feedback
We believe feedback is important. Whilst your home is on the market, we will telephone you every Monday to discuss the results of your previous weeks viewings and review the sales progress. We will endeavour to follow up all prospective buyers who have viewed your home and provide you with accurate feedback.
Keeping You Updated
Once a sale has been agreed on your property, we will send you a step by step guide that explains very clearly, the various legal procedures involved throughout the moving process. This guide will help you follow the progress your buyer is making.
We will review the progress made by your buyer on a weekly basis and keep you informed by email of all the key developments as they happen.
Friendly and Helpful Sales Team
You will find our sales team enthusiastic, friendly and above all helpful. All our team members have been trained to a particularly high standard and are committed to providing excellent customer service.
Home Information Packs
As you may be aware, you are now required by law to have the key components of a Home Information Pack (Hip) available before we can legally market your property. To facilitate this, Roden Boydell can order a Home Information Pack for you from one of our Hip providers.
Ombudsman for Estate Agents
Roden Boydell are members of the Ombudsman for Estate Agents scheme, whose code of conduct has been approved by the Office of Fair Trading. We are also members of the National Association of Estate Agents and are bound and subject to the Associations rule of conduct and disciplinary hearing.
Customer Satisfaction
To ensure that we continue to provide the highest of standards and exceed our customers expectations, we ask our customers to complete a satisfaction questionnaire when they have moved home.
In the last twelve months, 100% of our customers who responded to our customer satisfaction survey, rated the overall service they received from Roden Boydell as excellent or very good.
